Rights and complaints information

Being able to respond by making effective complaints to service providers is an important skill to have, as it ensures that your needs are met, your choices respected and your rights upheld.

'Know your rights' resources

The Carer Rights & Complaints Network (CRCN), a joint initiative of Carers NSW and the NSW Department of Communities and Justice, has developed a series of fact sheets that explain the rights carers have across a range of different service systems, and how these rights can be upheld through making a formal complaint.

From February to September 2021, a series of webinars will make the information covered in the fact sheets available to carers and service providers in a different format.

For more information, email policy@carersnsw.org.au or phone 02 9280 4744.



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Carers NSW acknowledges the Traditional Custodians of the land, Elders past and present and all Aboriginal people.