As the peak non-government organisation for carers in NSW, Carers NSW works continually to improve carer recognition, inclusion and support among governments, service providers, employers and the community.

Contact us

The Policy team welcomes feedback, advice and suggestions from carers, stakeholders and members of the community about problems with systems, services, policies and legislation in NSW. You can contact us in any of the following ways:

Email: policy@carersnsw.org.au

Phone: 02 9280 4744 (ask to speak to the Policy team)

Online Policy Advice Form - for logging policy issues to inform our systemic advocacy

Please note: The Policy Advice Form is an anonymous form and therefore does not trigger a callback. To discuss a matter further with the Policy team, please use the alternative contact methods above. For individual support, please contact Carer Gateway on 1800 422 727, open Monday to Friday, 8am to 5pm.

What we do

Carers NSW is the peak non-government organisation for family and friend carers in New South Wales. Peak organisations represent groups of people or organisations with specific needs and advocate to governments, industry and the community on their behalf. This kind of advocacy is known as systemic advocacy, which aims to achieve change and improvement in systems, services, policies and legislation.

As a peak organisation, Carers NSW works continually to improve recognition and support for all carers in NSW. We want to create real change for carers by finding out what they need and ensuring that their views and interests are taken into account by governments, service providers, employers and the community.

Please note: the Carers NSW Policy team is not funded to conduct advocacy in individual situations. For information about your rights and opportunities to access complaints pathways and individual advocacy, view our 'Know your rights' fact sheets.

How we do it

The Policy Team works in a variety of ways to represent carers. We write papers and submissions, attend and present at meetings and forums, provide advice to a range of stakeholders and work in partnership with governments and other agencies to raise the profile of carers in the community.

Our policy work is informed by:

Our policy work focuses on issues within NSW, but we also work collaboratively with Carers Australia and the National Carer Network to advocate on national issues that impact upon carers and the people they care for.

What we focus on

There are many topic areas and issues that relate to carers. However, we focus our work on a few key areas:

  • The effectiveness and equity of carer support services, information and resources
  • Carer inclusion and support in the disability, aged care, health and mental health service systems
  • Mainstream service systems (e.g. housing, transport, education) that are inclusive of people in need of care and their carers
  • Carers' health and wellbeing outcomes
  • Service provider, community, government and employer awareness of carers
  • Carers' financial wellbeing and entitlements

Key groups of carers

Carers NSW places a high importance on representing the needs of diverse carers in NSW in all our policy work, in particular the following groups that are known to experience multiple forms of disadvantage:

  • Forums and committees

    Carers NSW is represented on a number of forums and committees.
  • Policy papers and submissions

    Publishing papers and preparing written submissions are the main ways our Policy Team tells the NSW and Australian governments about what carers need.



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Carers NSW acknowledges the Traditional Custodians of the land, Elders past and present and all Aboriginal people.