Coronavirus (COVID-19) latest information for carers

Coronavirus (COVID-19) latest information for carers

Carers NSW is closely monitoring the coronavirus (COVID-19) situation, the ongoing government response and the wide ranging impacts it has on carers. Below is our latest COVID-19 information and resources for carers.

General information

The Australian Government Department of Health website provides daily updates, Frequently Asked Questions (FAQs), the latest news, current facts and figures, travel advice and contact details. Visit for more information.

NSW Health provides the latest information and advice on the coronavirus (COVID-19) on their website at

The NSW Department of Communities and Justice have information for seniors, people with disability and carers on their website.

Carers can visit these websites or call the National Coronavirus Health Information Line on 1800 020 080 (or the National Relay Service on 1300 555 727) for up to date advice about the present level of risk and recommended precautions.

Latest information from 9 April 2020

Carers NSW developed a fact sheet for carers about how the two-person gathering rules apply in caring situations which can be viewed here.

The NSW Department of Communities and Justice have updated their COVID-19 information webpage for seniors, people with disability and carers to include more information, including carer support services.

NSW Health has developed a broad range of COVID-19 resources including CALD resources, Aboriginal and Torres Strait Islander resources and Easy Read resources.

NSW Fair Trading has also compiled page about frequently asked questions (FAQs) on consumer rights and COVID.

The Service NSW 24-hour hotline 13 77 88 can help you with information and support including updates on essential services, cost of living assistance, financial support for businesses and rules about social distancing. You can also download the Service NSW app to get COVID-19 mobile alerts about the latest restrictions as they're announced.

You can do all your regular Service NSW transactions online, such as rego renewal and applying for a Regional Seniors Travel Card.

Specific information for carers of older people

The Australian Government announced $10 million to be provided to the Community Visitors Scheme (CVS), to further support older Australians who may be experiencing increased social isolation with social distancing and visiting restrictions.

This is a free service that has provided friendship and companionship to isolated Australians for nearly 30 years. It matches a volunteer visitor with isolated senior Australians who are accessing the aged care system.

This service is continuing during the COVID-19 pandemic, focusing on telephone and virtual friendships where face to face visiting isn’t possible because of social distancing restrictions.

Referrals to the service are via the CVS network member in the relevant state or territory. For LGBTI CVS services in New South Wales, Victoria, Queensland or Western Australia, contact one of the LGBTI CVS members.

Specific information for carers of people with disability

The Australian Government Department of Social Services now has a COVID-19 information page for people with disability and carers.

The Hon. Stuart Robert announced that all NDIS participants will receive a code by text message or email to enable them to access priority home delivery during COVID through a collaboration with the private sector. Participating retailers include Coles, Woolworths, IGA, Foodworks and Harris Farm.

The person who is normally responsible for purchasing a participant’s groceries, such as a parent or family member can use the code to purchase groceries on their behalf. More information about can be found here.

The National Disability Insurance Agency (NDIA) report that they have improved their ‘webchat’ function which is available 8am to 8pm and can be accessed by the Contact page. They also have new animations and Auslan videos on their website.

The NDIA has continued update their website COVID information. FAQ’s are now grouped into 4 categories and question/responses are now dated so that you can track questions as they are added:

o   Your health and safety

o   Your plan

o   Using your budget

o   Support workers and you

The NDIA has also published a new easy read version of ‘what happens when’ scenarios.

NSW Health is working to identify people in hospital who are or may be eligible to be participants of the NDIS so that they can be discharged from hospital (if ready for discharge) to minimise their risk of contracting COVID. NSW Health is working closely with NDIS to find suitable placements for these individuals.

A new resource for parents of children with disability learning at home has been released.

If you need individual information or support, please phone Carers NSW on 02 9280 4744 (Monday to Friday, 9am to 5pm) or call Lifeline at any time on 13 11 14 for 24-hour emotional and crisis support.

Carers and service providers are invited to raise issues for carers and suggest solutions by completing our online Policy Advice Form survey at or emailing Carers NSW on This information will help us in adjusting our service delivery and advocating for carers’ needs during the coronavirus pandemic.




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Carers NSW acknowledges the Traditional Custodians of the land, Elders past and present and all Aboriginal people.