National Community Connector Program

Supporting ageing carers to build understanding and confidence to engage with the NDIS on behalf of the person they care for.

Our Community Connectors (Ageing Carers) aim to improve the NDIS experience for ageing parents and carers and, in turn, improve outcomes for people with disability in the care of ageing parents and carers. We work with carers over 65 years or over 50 years for Aboriginal and Torres Strait Islander carers to help them navigate the NDIS pathway for the person they care for.

Our Community Connectors aim to:

  • Improve carer understanding of and confidence in NDIS
  • Improve broader community understanding of and confidence in NDIS
  • Make it easier for ageing carers to support their care recipient to test eligibility and apply for access to NDIS
  • Connect ageing carers to the broader system of supports for people with a disability
  • Strengthen collaboration across communities to ensure care recipient’s NDIS plans are fully implemented

We do this by assisting ageing carers to:

  • Identify the goals of the person they care for and understand how accessing the NDIS will help them achieve these goals
  • Complete and submit NDIS Access Request Forms for their care recipient, including gathering supporting documentation and evidence of disability and functional impact
  • Prepare for and attend NDIS pre planning meetings, planning meetings and plan review meetings
  • Appeal NDIS decisions
  • Connect with NDIS partners in their community such as Local Area Coordination (LAC) and Early Childhood Early Intervention (ECEI) providers
  • Connect with other mainstream and community supports to ensure both the carer and care recipient are well supported

Carers can self refer to a Community Connector (Ageing Carers) via the Carer Gateway 1800 422 737.

A copy of the National Community Connector Program factsheet can be downloaded here



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Carers NSW acknowledges the Traditional Custodians of the land, Elders past and present and all Aboriginal people.