Carer Gateway

New support services for carers


The Australian Government is investing $550 million in support services for carers across the country through Carer Gateway.

New services for carers include:

  • carer support planning
  • counselling
  • peer support
  • carer directed support packages
  • emergency respite services.

Carer Gateway is the the new contact point for emergency respite for carers.

How to access these services?

Call on 1800 422 737 (Monday to Friday 8am – 5pm) or visit

These services are free to access for anyone caring for a family member or friend who is living with a disability, a long term medical condition, mental illness, alcohol or drug dependency or someone who is frail due to age.

Service delivery

Carer Gateway provides support through a network of regional Carer Gateway Service Providers.

Carers NSW has been chosen as the Carer Gateway Service Provider across Hunter New England, the Central Coast and Mid North Coast of NSW.

No matter where you are located, you can contact Carer Gateway and be directed to the Carer Gateway Service Provider in your region.

Some service delivery will be impacted by the Coronavirus (COVID-19) pandemic with current limitations on face to face contact.




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Carers NSW acknowledges the Traditional Custodians of the land, Elders past and present and all Aboriginal people.