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Our Vision

Our vision is an Australia that values and supports all carers.

Our Goals

Our goals are to:

  • be a leading carer organisation in which carers have confidence
  • actively promote carer recognition and support
  • actively support carers to navigate a changing service landscape that will be characterised by ongoing policy reform
  • promote connected community experiences and opportunities for carers that are inclusive of diverse carer groups
  • lead and advocate for carer-specific and carer-inclusive policy making, research and service delivery
  • continue to be a quality-driven, responsive and carer-focused organisation.

More information about how we plan to achieve our vision and goals can be found in the Carers NSW Strategic Plan 2018-2021.

Our Values

Carers NSW lives its key values which are central to achieving its vision and goals to support all carers.


  • Carers are at the centre of all that we do
  • Actively listen to and involve carers in all our activities
  • Act with empathy and aim to improve carers’ wellbeing
  • Support carers’ rights to make their own choices and direct their own lives

Open and Inclusive

  • Advocate for and practise fairness and equity
  • Recognise the diversity of carers and the need to be responsive to differences in their caring responsibilities, circumstances and cultural backgrounds
  • Value forward thinking, innovation and new ways of working
  • Encourage collaborations and partnerships that provide solutions
  • Adopt open communication


  • Treat all people with respect
  • Value all contribution and work to maximise opportunities for carers and for our staff


  • Aim for quality in all our endeavours
  • Be honest, ethical and communicate with integrity
  • Maintain governance processes to uphold professional standing