Carers NSW recognises that carers from culturally and linguistically diverse backgrounds are some of the most ‘hidden’ in NSW.
Australia is a culturally and linguistically diverse country made up of people from different cultures, with different values and strengths. Carers from culturally and linguistically diverse backgrounds experience similar impacts of caring with “mainstream” carers including isolation, stress, burnout and the need for support. Cultural and language issues serve as additional challenges in their already difficult role.
Carers from different cultural and linguistic backgrounds may experience:
Carers NSW has translated carer factsheets into fifteen community languages plus English.
NSW Ageing, Disability and Home Care (ADHC) has a number of factsheets in different community languages.
Centrelink provides translated information and interpretations in different community languages.
The NSW Office of Fair Trading has produced its latest brochure on organising a funeral in four languages other than English – Arabic, Chinese, Korean and Vietnamese.
The Department of Immigration and Border Protection provides the TIS national interpreting service for people who do not speak English and for the English speakers who need to communicate with them.
to find out where to get information about the disability or illness of the person they are caring for
to talk about their caring situation and changes to their situation
to ask for the phone number of a particular service or to find out what services exist in their area
when they have a complaint or a problem with a service or department
when they need someone to talk to.
When language is an issue telephone interpreters are usually available.
Sometimes it is impossible to absorb so much information at one time, and our Carer Support Kits are designed so that carers can read and revisit the information at their own pace. Each kit covers a range of practical information and is individually tailored to best suit the carer's needs. The kit comes in 16 different languages: Arabic, Chinese, Croatian, Dutch, English, Filipino, German, Greek, Hungarian, Italian, Maltese, Polish, Serbian, Spanish, Turkish and Vietnamese.
We also have information in different community languages covering health issues, services, and other relevant areas.
Carers NSW welcomes partnerships with government bodies and non-government organisations in supporting carers from culturally and linguistically diverse backgrounds. There are a number of things we can do to assist service provision to people from culturally diverse backgrounds:
For more information, please contact us.
Carers NSW acknowledges the Traditional Custodians of the land, Elders past and present and all Aboriginal people.