Make a referral

Carers can arrange counselling sessions for themselves or give consent for someone else to make a referral on their behalf.


  1. Call Carers NSW Carer Line on 1800 242 636 and speak to a Carer Support Officer about your counselling needs
  2. A Carer Support Officer will assess your eligibility and collect some personal details
  3. An appropriate counsellor will be allocated to you, based on your location, counselling needs and availability
  4. Your counsellor will contact you directly to book your first appointment and you will receive written confirmation of the details, a consent form, an evaluation form and a statement of your rights and responsibilities.

Making a referral on behalf of someone else

  1. Discuss the program with the carer and obtain their consent to make a referral
  2. Call the Carers NSW Carer Line on 1800 242 636 to discuss the referral with a Carer Support Officer
  3. The Carer Support Officer will contact the carer directly to discuss eligibility for the program.



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Carers NSW acknowledges the Traditional Custodians of the land, Elders past and present and all Aboriginal people.