About counselling

Counselling is about talking to a trained professional who can help you address the challenges in your life. You may wish to explore ways of coping with the responsibilities of caring or help balance caring with other aspects of your life.

How does counselling help?

Caring can be a rewarding experience, but it can also be stressful and difficult. Many carers experience a range of feelings related to their role as a carer. Emotions like anger, depression, anxiety, loneliness, loss and grief are very common.

Your family and friends can provide important support but you may find it helpful to talk with a professional who is not emotionally involved with you or the person you are caring for.
Our carer counselling program can connect you to a qualified professional who understands the problems that carers often face.

You can talk to us by yourself or include your partner and other family members.

Counselling can help you:

  • Deal with overwhelming and confusing feelings
  • Make sense of your experiences as a carer
  • Work out your own needs and solve problems
  • Manage conflict, stress and other emotional factors that make caring more difficult
  • Build resilience and cope with change
  • Improve your mental, emotional and physical wellbeing
  • Provide support after the caring role ends

How does it work?

The National Carer Counselling Program (NCCP) is a short term counselling program providing up to six sessions of counselling to carers. The counselling focuses on issues related to the caring role and does not address deep-seated problems requiring long-term therapy or address issues pre-dating the caring role. Counselling is available to people who have recently stopped providing care, or to carers seeking additional counselling after a break.

Our counsellors work across metropolitan and rural areas of NSW. Counsellors who speak languages other than English are available in some areas. Counselling can be accessed, either by phone or face to face.

How much does it cost?

Carers NSW requests a contribution for the counselling sessions to ensure the program remains sustainable. The contribution can be waived if the carer does not have capacity to pay. No one will be refused access because of an inability to pay.

How do you access the National Carer Counselling Program?

You can contact our Carer Line, 1800 242 636, to discuss your needs. Our Carer Support Officers will assess your eligibility and make a direct referral.

You can also ask your GP, case manager or support worker to make a referral with your consent.

Your confidentiality and privacy

Our counselling program is confidential. We manage the personal information you share with us according to the legal standards set by government. Read our privacy policy for more information.



High Contrast Switch

Carers NSW acknowledges the Traditional Custodians of the land, Elders past and present and all Aboriginal people.